AI Can’t Replace Hospitality
It’s on the tip of everyone’s tongue – the hot topic that creates excitement and angst at the same time.Continue Reading
The Hospitality Experience™
It’s on the tip of everyone’s tongue – the hot topic that creates excitement and angst at the same time.Continue Reading
How did it happen? What was that special moment that made your decision clear? When did a job turn intoContinue Reading
How great hospitality emerges.
In the early morning hours, long before the sun breaks the horizon, a seasoned bread baker feeds his sour doughContinue Reading
The hub of a community
Media Learning Tools
For decades I promoted the belief that getting customers through your door for the first time was the most difficultContinue Reading
I love art and music and would guess that most professional cooks and chefs are like me in that regard.Continue Reading
It certainly is a stressful time. Restaurateurs are perplexed by the level of uncertainty in the marketplace, indications of increasedContinue Reading
Operating a neighborhood restaurant is a labor of love. The work is physically, mentally, and emotionally difficult but spiritually rewarding.Continue Reading
“Good” is a misleading term when it comes to business. Good is another way of expressing “acceptable”, or “average”, andContinue Reading
It’s all small stuff
Plan better – Train harder
Doctors, dentists, lawyers, hairdressers, personal trainers, insurance agents, and a plethora of other product and service providers figured it outContinue Reading
Two words seem to be in conflict: consistency and creativity. In business both words are essential ingredients for long-term success;Continue Reading
How much do you invest in on-going training? Have you formulated a training plan with measurable outcomes? Are you seriousContinue Reading
Don’t accept good, commit to being great.
If failure is so common in the restaurant industry, shouldn’t we study it?
Seeking balance between the art of cooking and the need to effectively run a business



















