HOW TO OPERATE A GREAT RESTAURANT
“Good” is a misleading term when it comes to business. Good is another way of expressing “acceptable”, or “average”, andContinue Reading
The Hospitality Experience™
“Good” is a misleading term when it comes to business. Good is another way of expressing “acceptable”, or “average”, andContinue Reading
Enter the 2024 Santé Wine & Spirits International Awards to increase your exposure.
It’s all small stuff
Plan better – Train harder
Doctors, dentists, lawyers, hairdressers, personal trainers, insurance agents, and a plethora of other product and service providers figured it outContinue Reading
Two words seem to be in conflict: consistency and creativity. In business both words are essential ingredients for long-term success;Continue Reading
How much do you invest in on-going training? Have you formulated a training plan with measurable outcomes? Are you seriousContinue Reading
Don’t accept good, commit to being great.
Educate Your Customers & Promote
If failure is so common in the restaurant industry, shouldn’t we study it?
Seeking balance between the art of cooking and the need to effectively run a business
I travel often as a food and wine writer, eating in high-end restaurants wherever I can find them. I also read my colleague’s writings. Here are some common restaurant fails that are easy to avoid.
Last June, around 5 p.m. on any given Thursday night I knew exactly what I would be doing. I wouldContinue Reading
What might be gained, and more importantly, what might be lost as we integrate technology into restaurants?
One of the most difficult tasks to accomplish in the restaurant business is attracting new customers. The process takes time,Continue Reading
Over the past three years, something interesting occurred that was not predicted. I’m not referring to the pandemic, although thisContinue Reading
Oftentimes we are so engaged in the task in front of us that we fail to see what the futureContinue Reading
While the old adage “it’s hard to find good help these days” seems reductive, sometimes it really is difficult toContinue Reading
The back of the house from a cook’s perspective.